Terms of service

Pilot draft — these terms will receive professional legal review before public launch.

The service

Kelly Online helps NHS staff understand workplace issues, organise evidence and obtain human support. It combines AI assistance with review by a human advisor.

What the service is not

It is not a law firm and does not provide guaranteed legal advice.
AI output is assistance, not a decision about your rights. It is always labelled and should be checked against the sources shown.
It is not an emergency service and must not be relied on for same-day deadlines without human confirmation.

Your account

Keep your sign-in details private. You are responsible for the accuracy of the information you provide. Accounts used abusively may be disabled.

Pilot terms

During the private pilot the service is provided free of charge and features may change. We will give notice before introducing paid tiers.